“South East Water CEO Admits Mistakes in Water Supply Crisis”

South East Water’s CEO admitted to errors in handling recent water supply disruptions during a parliamentary inquiry. The company faced scrutiny for prolonged outages in Tunbridge Wells and Kent and Sussex, leaving residents without drinking water for days. Chief executive David Hinton acknowledged shortcomings in communication and response, stating they have learned from the experience and implemented a crisis communications plan. The company’s chairman also accepted failures in delivering water to customers, with MPs questioning leadership accountability. Regulator Ofwat plans to fine SEW £22 million for supply failures, but noted improvements in the company’s approach. SEW commits to working with regulators to address concerns and enhance service delivery.